Thanks for Being a Part of Our Family
November 14, 2016
Today, I had a realization. As event managers for 23 City Blocks Catering, we have the opportunity to meet with tons of different people all searching for a little something unique that is going to be the absolute perfect fit for their event, no matter if that is the day they marry their best friend, a holiday celebration for the co-workers, or even a joint birthday party for spouses like the two gentleman I showed around Lumen this afternoon. As we take you on a journey through our venue, we throw mounds of information at you, talk about the tiny details and the big ones, answer questions including the ever popular “What haven’t I asked that I should ask?”, and really paint the picture of your event. That is, in fact, our job, to teach you about our venue so you can make the most educated decision for yourself and your event.
Now there are times where coordinators and potential clients just click! They have an instantaneous connection and it’s as if you are planning with your best friend. There are other times where potential clients are more reserved, trying really just take it all in. There are ones who hold nothing back and throw it all at us, and always a few that believe they are never going to get everything done or taken care of in time. However, all of these potential clients have one specific commonality after they safely secure that date as theirs: They become part of our family.
This afternoon as I walked my two gentlemen down from the mezzanine area, another coordinator had a tasting for one of her Winter clients happening simultaneously. Now at our tastings, we get into the real nitty gritty of your event. We want to know everything, and we are going to ask you a million and one questions to help you stay on your decision-making track because you’re getting to crunch time people. But we also have conversation. We talk about your younger sister that flew in who just got a job at that PR firm in NY. We talk about your new puppy that is tearing the house to pieces, which is why the new furniture isn’t being ordered yet. We joke around with dad who says he plans on doing a video montage of the “ugly” years. Because we don’t just care about your event, we care about you and your family.
It appeared as if they just finished their second entree course and were getting some refills on wine, when the table burst out into a laugh that filled the rarely empty space. As this happened, one of the gentleman turned to me and said “Man, that family is having an absolutely wonderful time!” It was at that moment that it hit me. This man had no idea that of the seven seated at the table, one of them was our coordinator, Courtney. He just viewed them as one big happy family enjoying incredible food, drink and the company of one another.
When you host an event with 23 City Blocks Catering, you are not just another date or couple. You have a story to tell, and our purpose is to help you do that. We are here to offer advice on which other vendors are going to be able to best collaborate in order to turn your vision into a reality. We are here to revise menu after menu after menu until we have one that you feel is a reflection of who you are. We are even here for when you need someone to complain to about how your Maid of Honor is being a total b*tch about the bridemaids’ dresses right now. We are here because we truly care. Yes, we want your event to go perfect because as a company, that is what we strive for day in and day out. But as event managers, we want it for that and so much more. You have trusted us, you have confided in us, you have made us your go-to, you accepted the seat at our dinner table and we want nothing more than to prove you made the right decision in doing so. Now we may not always agree [blue lighting during dinner service is not going to make your meal look the most appealing], but when you decide to say yes to us, you are no longer just a client, or even just a friend, you become part of our family and for that, I want to say thank you.
Photo Courtesy of Parenthood & The Bravermans